01
Emergency call
You call (833) 321-7153 and speak to a live dispatcher, not a voicemail. We ask what happened, where the water is, and whether the source is shut off. Within minutes you get a text with the technician's name and ETA, usually 45 to 75 minutes anywhere in Woodland Hills.
02
Inspection and mapping
On arrival we walk the property with a moisture meter, thermal imaging camera, and infrared thermometer. We map the wet zone on a floor plan, check for hidden moisture behind baseboards with a boroscope, and identify the water category (clean, gray, or black) so the scope matches the loss.
03
Extraction
We start pulling water with truck-mount or portable extraction units, using weighted extraction heads on carpet and hard-surface wands on tile and concrete. A typical 1,200-square-foot affected area takes two to four hours. We protect doorways with plastic sheeting and move furniture as needed.
04
Drying and monitoring
We set air movers and dehumidifiers in a calculated pattern based on ANSI/IICRC S500. You will see us every day for moisture readings until the structure hits dry standard, usually three to five days. We adjust equipment placement as rooms dry so nothing gets over- or under-dried.
05
Final walkthrough
When readings match a dry, unaffected room of your home, we remove equipment and give you a written drying report with photos and daily logs. If repairs are needed, we hand off a clear scope to your contractor or handle them ourselves. You get one point of contact from start to finish.