01
Emergency Call and Dispatch
You call, we answer. We gather details about the flooding source, water depth, and any hazards. A crew is dispatched immediately, typically arriving within 60-90 minutes for emergency calls in Woodland Hills. We are available 24/7, including nights, weekends, and holidays.
02
Inspection and Assessment
On arrival, we inspect the full extent of the flooding. We use a moisture meter, thermal imaging camera, and boroscope to find hidden water behind walls and under floors. We identify the water category (clean, gray, or black) and document everything for your insurance claim.
03
Water Extraction
We deploy truck-mounted and portable water extraction units to remove standing water. For deep flooding, we may use submersible pumps first. Extraction typically takes 2-4 hours depending on volume. We also remove saturated carpet, padding, and any materials that cannot be saved.
04
Drying and Dehumidification
We set up a drying system with air movers, dehumidifiers, and desiccant units positioned based on the room layout and moisture map. We return daily to check readings with hygrometers and adjust equipment. Most basements reach dry standard in 3-5 days.
05
Restoration and Final Walkthrough
Once dry, we handle repairs: drywall, baseboards, flooring, and painting. We also apply antimicrobial spray and install vapor barriers where needed. Before we leave, we do a final walkthrough with you and provide documentation of all work completed.