Privacy Policy

When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you're dealing with.

When you browse our website, we automatically collect certain technical information. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit.

We do not collect payment card details through this website. If payment is needed, we handle it directly with you through secure methods.

We use your information to respond to your call or message, schedule your water damage inspection, and provide the restoration services you requested.

We also use your information to send appointment reminders, follow up on completed work, and answer any questions you have about your job.

With your permission, we may send you occasional updates about our services, seasonal maintenance tips, or special offers. You can opt out at any time.

We use website usage data to understand how people find us and to improve our site so it's easier for you to get help fast.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the site remember your preferences and understand how you use it.

We use essential cookies to keep the site working properly. We also use analytics cookies to see which pages are most helpful and where visitors spend their time.

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as well, but you can still call us directly for help.

We use third-party analytics tools, such as Google Analytics, to track website traffic and user behavior. These tools collect anonymous data about your visit, like pages viewed and time on site.

We may also use third-party tools for scheduling, customer communication, and review management. These tools only receive the information needed to perform their specific function.

These third-party providers have their own privacy policies. We encourage you to review them if you want to understand how they handle your data.

We do not sell, rent, or trade your personal information to anyone. Your trust matters to us, and we treat your data with respect.

We may share your information with trusted service providers who help us run our business, such as scheduling software or email services. These providers are contractually required to keep your information confidential.

We may disclose your information if required by law, such as in response to a court order, subpoena, or legal process. We may also disclose information to protect the safety, rights, or property of our business, our customers, or the public.

We keep your personal information only as long as needed to provide our services and meet legal requirements. For active jobs, we retain your information throughout the project and for a reasonable period afterward for warranty and follow-up purposes.

When your information is no longer needed, we securely delete or anonymize it. If you ask us to delete your data, we will do so unless we are required by law to keep it.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it to do their jobs.

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, please call us and we'll discuss how we handle your information.

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to access, correct, or delete the data we hold about you.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). You can ask us what personal information we collect, request a copy, ask us to delete it, and opt out of any sale of your data. We do not sell your data.

To exercise any of these rights, contact us using the information below. We will respond within the time required by law.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child under 13, please contact us right away. We will take steps to delete that information promptly.

We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page periodically so you stay informed about how we protect your information. Your continued use of our website or services after changes are posted means you accept the updated policy.