01
Emergency call
You call (833) 321-7153 and describe what happened. We ask where the water is coming from, whether the power is safe, and how far it has spread. A crew is dispatched immediately, and you get a call-back with an arrival window. No phone tree, no waiting for a scheduler to open.
02
Inspection and mapping
On arrival, we shut off the water source if it's still running, then map the damage with a thermal imaging camera, moisture meter, and hygrometer. We check wall cavities with a boroscope and trace the migration path under baseboards and subflooring. This takes 20 to 40 minutes and tells us exactly what we're dealing with.
03
Water extraction
We pull standing water with truck-mounted and portable extraction units, starting at the deepest point and working outward. Carpet, pad, and any unsalvageable material come out. A typical room takes one to two hours; a flooded basement can run four to six. You'll see the floor again the same day.
04
Drying and monitoring
We position air movers and dehumidifiers to dry the structure, and set a vapor barrier where needed to contain the drying zone. Desiccant dehumidifiers handle tight spaces like crawl spaces. We return daily to log moisture readings, and drying usually takes three to five days depending on materials and humidity.
05
Final verification
We don't call it done until the moisture meter reads dry against a baseline taken from an unaffected area. You get a final report with daily readings, photos, and equipment logs for your insurance claim. If any material needs repair, we walk you through the next step before we pack up.